Question of the Week: Return Policy
If you no longer have your invoice, the return policy can be found conveniently online at Clearancecharms.com.
Step One: Go to the homepage at Clearancecharms.com. and click on ‘Customer Service‘ in the top right hand of the page. Step Two: Scroll to the bottom of the Customer Service page and under ‘Quick Help,’ please select ‘Returns Policy.’
Step Three: On the Return Policy page, policy outlines are provided for both exchanges and returns (see below).
For Store Credit: Items may be returned for store credit within 30 days of delivery. The amount paid for the items will be applied to your Clearance Charms account for future purchases. Exchanges and store credit are NOT subject to a restocking fee. Clearance Items are final sale and cannot be returned for store credit. For Exchanges: Items may be exchanged within 30 days of delivery. Exchanges are subject to a $5.95 shipping charge unless otherwise noted. Exchanges on items purchased during promotional periods are eligible for promotional pricing on items of equal value in the same product category if the item is returned for exchange within five days of delivery. Exchanges and store credit are NOT subject to a restocking fee. Clearance Items are final sale and cannot be exchanged.
For Returns: Items may be returned for a refund within 15 days of delivery. Refunds are subject to a 10% restocking fee unless otherwise noted. Clearance items are final sale and cannot be returned.
Please read the policies thoroughly. A return authorization is required for all returns and exchanges which can be obtained through calling 1-800-309-1772 or through your Clearance Charms Account online. Filed under: About Clearance Charms